For patients and relatives

aCure Private Hospital is centrally located in Kongens Lyngby near exit 17 and 19 from the highway.

There is free 2-hour parking at the hospital for patients and relatives. (DO NOT FORGET Parking Disc).

Day tickets for all-day parking in marked spaces behind the building can be obtained by contacting the reception.

Bus: Line 179.
S-train: Jægersborg Station (500 meters), Lyngby Station (1.2 km).

We can assist in ordering Falck or Taxi.

Our patients all have single rooms, and therefore, we do not have fixed visiting hours. You may coordinate with your nurse to determine when you are expected to be ready to receive visitors.

Smoking is prohibited on the entire hospital premises.

As a patient within the Danish healthcare system, you have certain rights. This includes, for example, the right to short waiting times, the opportunity to freely choose a hospital, and the right to file a complaint.

Sometimes, unwanted events occur. In order for us to learn from these and avoid them in the future, you as a patient or relative have the opportunity to report an adverse event to the Danish Patient Safety Authority.

If you wish to complain about the medical treatment you have received or any violations of patient rights, you can contact the Danish Patient Complaints Board (Styrelsen for Patientklager).

If a patient only wants to apply for compensation, it is possible to submit a claim directly to the Patient Compensation.

The Danish Patient Safety Authority (Styrelsen for Patientsikkerhed) also handles complaints regarding the Patient Compensation's decisions on compensation.

Our goal is for you as a patient to be satisfied and feel secure with the treatment. We do our best to achieve this goal. If, however, you feel that we are not meeting the goal or your expectations, we welcome your feedback.

info@acureph.dk

You are also welcome to call us at the telephone number 73 70 67 01.

As of May 25, 2018, the EU has strengthened the requirements on how we should use and process your personal data. We will inform you about how we process your personal data, what we use them for, and what rights you have. The new rules have been introduced to provide you with even better protection.